Frequently Asked Questions
Questions about your order
-
Do you Ship Internationally?
Yes, we ship worldwide. However, the buyer is responsible for:
- Paying all local import duties and taxes.
- Ensuring the items are legal to import into their country.
We accept no liability for items seized by customs due to local regulations.
-
How long will my order take to be delivered?
We aim to dispatch standard orders within 1-3 business days of payment clearance. Orders containing pre-order or out-of-stock items are held until every product is available. If you prefer to receive items as they are released, please place separate orders for each product.
Delivery Times
United Kingdom
Standard: 1-3 days.
European Union
Standard: 7-14 working days.
Expedited: 3-5 working days.
International
Standard: 10-28 working days.
Expedited: 3-7 working days.
Payment Methods
-
Can I pay by Bank Wire-Transfer?
Yes we accept payment by Bank Wire-Transfer.
Choose the Bank Wire-Transfer option at Checkout and Bank Information will be provided.
Proof of identification and address required for orders of £5,000 upwards
(Warning: In case of fraud, the proper authorities will be notified and legal action taken)
-
Can I pay using a Debit or Credit Card?
Yes we accept Debit Cards and Credit Cards up to the value of £5,000 for 3D Secure Customers only.
Orders over £5,000 the Bank Transfer option must be used.
Proof of identification and address required for orders of £5,000 upwards
(Warning: In case of fraud, the proper authorities will be notified and legal action taken)
-
Do you accept PayPal and Klarna?
PayPal and Klarna: Accepted for verified accounts on orders up to £5,000.
Bank Transfer: Mandatory for all orders exceeding £5,000.
Verification: Orders of £5,000 or more require valid proof of ID and address.
Fraud Policy: Suspected fraudulent activity will be reported to the authorities and met with legal action.
-
Do you offer a split payment or layaway option on purchases?
The London Coin Company offers flexible payment options for regular clients on orders of £5,000 or more.
Payments can be structured over 2-3 months.
Please contact us to discuss these arrangements.
Other questions
-
Do you offer PCGS grading services?
The London Coin Company provides dealers and collectors with professional certification and grading services through PCGS (Professional Coin Grading Service).
To learn more, visit the PCGS Coin Grading section of our website or contact us directly.
-
Do you buy or sell modern coins taken from circulation?
The London Coin Company does not buy, sell, or value circulated or used modern coins, as these hold only face value. We specialise exclusively in uncirculated modern coins, gold proof coins, and silver proof coins.