Returns
The London Coin Company are happy to refund goods purchased from us, from
customers who have now decided they do not want them upon receipt of goods.
However refunds will be subject to a 10% re-stocking fee.
RETURNS WITH ORIGINAL RECEIPT:
The London Coin Company are happy to refund or exchange goods purchased from
us for any other reason within 7 days of the invoice date based on the original
form of payment.
RETURNS WITHOUT RECEIPT:
The London Coin Company are happy to refund or exchange goods purchased from
us without an original invoice for any other reason within 7 days of the invoice
date and will be based on our current buying price of the goods.
Items which are returned for a refund will not be refunded postage costs
unless the goods were found to be faulty or incorrectly described. To ensure fraudulent
claims for damaged coins or distressed coins by swapping with personal
stock, the claim will be thoroughly investigated by our Returns Department
and checked against our records, as ALL stock is personally checked prior dispatch
before a decision to refund or exchange is made.
We only refund shipping charges if we have sent the wrong item or if the
item sent is defective.
Please send the goods to the following address with full contact details
and where you would like the refund sent.
The London Coin Company Limited
PO Box 57635
London
NW7 0DS
United Kingdom
Terms and Conditions
BUYER PAYMENT TERMS:
The London Coin Company Ltd expects to receive payment for any order placed within 5 working days unless prior agreement is obtained. We reserve the right to cancel any order not paid for within this timescale.
We will agree to inform the customer by email or phone of the intended cancellation of any order 1 day prior to cancellation and orders will be cancelled 1 day after this if no contact from the buyer has been made.
PAYMENT OPTIONS FOR UK & INTERNATIONAL CUSTOMERS:
PAYPAL:
We accept payment by Paypal for Confirmed and Verified Users.
CASH:
Cash on Collection, Cash sent by Special Delivery / International Signed for in Pound Sterling, Euros or US Dollars to prove we have received it.
BANK TRANSFER:
When placing your order, choose the Bank Transfer option upon which our details will be shown otherwise please contact us and we can supply the information on request.
PERSONAL AND BUSINESS CHEQUES:
Requires 5 working days for clearance from the time of the cheque being banked.
POSTAL ORDERS:
UK Postal Orders
SPECIFIC TERMS FOR PAYMENTS:
1. PLEASE NOTE: Paypal payments will only be accepted from Confirmed & Verified Paypal users unless by prior arrangement, or unless you have a client history with us. If in doubt please feel free to call us before placing your order.
2. To comply with money laundering regulations, orders may require further evidence of identification, especially on Gold sales.
3.We reserve the right to decline any order where payment is to be made via Paypal, if we are not satisfied as to the validity of the transaction.
4.Should a payment be declined, we will require payment for that order via an alternative method eg. cheque or bank transfer. We will not accept a different Paypal account as an alternative method, should the first be declined unless you have a client history with us.
Inaccuracy Disclaimer
Welcome to the The London Coin Company Online Shop. Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the “Agreement”).
GENERAL
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
WEBSITE CONTENTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by The London Coin Company Ltd collectively and its subsidiaries and/or affiliates ("The London Coin Company Online Shop"). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by The London Coin Company and all other Online Shop trademarks appearing on this Site are trademarks of The London Coin Company Ltd. The Contents of our Site and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
METHODS OF PAYMENT
PAYPAL:
We accept payment by Paypal for Confirmed and Verified Users.
CASH:
Cash on Collection
Cash sent by Special Delivery / International Signed for in Pound Sterling, Euros or US Dollars to prove we have received it.
BANK TRANSFER:
When placing your order, choose the Bank Transfer option upon which our details will be shown otherwise please contact us and we can supply the information on request.
PERSONAL AND BUSINESS CHEQUES:
Requires 5 working days for clearance from the time of the cheque being banked.
POSTAL ORDERS:
UK Postal Orders
PAYMENT TERMS:
The London Coin Company Ltd expects to receive payment for any order placed within 5 working days unless prior agreement is obtained. We reserve the right to cancel any order not paid for within this timescale.
We will agree to inform the customer by email or phone of the intended cancellation of any order 1 day prior to cancellation and orders will be cancelled 1 day after this if no contact from the buyer has been made.
VAT:
The London Coin Company Ltd is a VAT registered business in the UK. Our VAT registration number is 931911533 and is shown on our invoices as required by law.
Where an item is subject to VAT, the price listed for an item on the website includes the relevant VAT amount. This will be shown separately on your invoice for accounting purposes. We also operate a Global Accounting scheme for second hand goods and where this applies it will also be stated on your invoice.
IT IS THE BUYERS RESPONSIBILITY TO CHECK THAT THEY CAN LEGALLY IMPORT THE ITEMS THEY PURCHASE FROM US, AS WE TAKE NO RESPONSIBILITY FOR THE CUSTOMS REGULATIONS OF OTHER COUNTRIES.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS:
All comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered to The London Coin Company on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain The London Coin Company's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to The London Coin Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, The London Coin Company will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. The London Coin Company is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. You agree that The London Coin Company may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in, promotions and/or requesting promotional information or product updates, you agree that The London Coin Company may use your information for marketing and promotional purposes by us, BUT NOT for use by third parties.
DATA PROTECTION:
All information held by The London Coin Company on our customers and transactions entered into thereof, is held securely and in accordance with the Data Protection Act.
DISCLAIMER:
THIS WEBSITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE AND THAT THE LONDON COIN COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
INACCURACY DISCLAIMER:
From time to time there may be information on the London Coin Company Online Shop that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchases from The London Coin Company you may return it with your invoice to The London Coin Company by mail, Please see our Return Policy.
INDEMNIFICATION:
You agree to defend, indemnify and hold The London Coin Company harmless from and against any and all claims, damages, costs and expenses, including solicitor’s fees, arising from or related to your use of the Site.
MISCELLANEOUS:
Unless otherwise specified and except to the extent The London Coin Company products are offered for sale Internationally through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting The London Coin Company products and services which are available Internationally.
TERMINATION:
This Agreement is effective unless and until terminated by either you or The London Coin Company. You may terminate this Agreement at any time. The London Coin Company also may terminate this Agreement at any time and may do so immediately without notice and accordingly deny you access to the Site, if in The London Coin Company‘s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or The London Coin Company, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
Delivery